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What is your Tenant Guarantee?

If resident fails to complete his/her lease within first year of lease agreement was execute, we will  place a new tenant(s) free of charge to the owner. Moreover, resident’s security deposit will be applied to cover the vacancy. What maintenance services does your company provide? ·       Perform regular inspections and maintenance of the associations’ common areas and facilities, to monitor their condition and maintenance needs. ·       Provide assistance in reporting and filing of insurance claims on behalf of the association. Provide assistance in obtaining property and liability insurance for the association Process Architectural Review Board applications.  

What is the trip cost and why it occurs?

When homeowner is requesting a service which is not closely related to the property need, there will be a trip fee of $50. For example, you shipped your Amazon package to the rental home address. Because homeowner is asking to pick it up today. If we are in the area, we are happy to to stop by and pick it up. However, if we need to dispatch our representative who will make an extra trip, there will be a trip fee.  

What is the difference between Gold and Platinum management packages?

Regardless of the package, we will do great job on tenant placement. We will do the same advanced marketing and extensive background checks. We will use the same lease agreement, which is approved by the Supreme Court.  If at some point, we experience difficulties with the resident and lease administration, we will try all possible measures to bring both the relationships and the lease to good standing. However, as a last resort, we may have to evict the tenant to take possession of the property. In general, eviction costs $800. So, when eviction is not avoidable: 1. We will hire an attorney, who will file an eviction. 2. We will pay the attorney for his/her…

What is the biggest challenge to manage the properties?

The biggest issue finding a medium where everybody can be happy: the home owner and the tenant that we are providing not only a place to stay but this is also their safe haven the place they consider their happy place. In general, our owners make this an easy situation to manage. On the other hand we also have some that is impossible to deal with and those are the ones that makes it a difficult situation between the tenant and us the management company we are who these tenants see and deal with not completely knowing and understanding that we can only do what a home owner will approves us…

What is the average lease term?

We do not create leases that exceed one year terms. So, original lease agreement will be for 11 or 12 months. For example, if move- in takes place on the 15th of March, the end will be on February 28th. This way we try to  minimize the vacancy as if resident moves out on the 15th, moving in someone is one the 16th is more complex task. With all the lease renewals and rare early terminations,  in average, our residents stay for 2.5 years.  

What is our management fee and if there any other fees?

Mila Realty offers an unique pricing model. The management fee vary between 4% and 10%. If you need only a professional platform for advertising, rent collection, statements, and maintenance tickets, 4% management fee package should fit your needs perfectly. Or Platinum platinum package, which is 10%. With this package, you forget how to worry about anything, and Mila Realty will cover your legal fees in case of eviction. Finally, the most popular option is a Gold package. Here, you will pay as little as 8% management fee. The main difference between 10% and 8% package is that 10% package covers your legal costs in case of evictions even though Mila…

What insurance do you require?

To protect the property, we require resident to purchase a renter’s insurance policy and keep it active until the move out date. Renter insurance provides $100,000 in liability insurance and $10,000 in personal property. It is homeowner’s liability to keep rental property insured at all the time.  

What are the most common property maintenance issues?

While it is hard to predict all possible scenarios, our property managers suggest that the most regular maintenance they receive about: 1. Air conditioning 2. Toilets & Sinks 3. Bathtubs & Showers 4. Drains 5. Refrigerators 6. Lights 7. Disposal Our property management system enable us to track the regular servicing, age and predicted usable life of a home’s mechanical components, as well as  repair job from start to finish to ensure resident’s satisfaction.  

What accounting should I expect?

Our property management accounting software makes bookkeeping complete and accurate. Now you can track every charge, payment, deposit, and refund. Can you only imagine that we are capable to generate more than 50 financial reports. This includes balance sheets, income statements, and cash flow statements, among others. Now you can finally save some time to your accountant. Let us show you how our statements  will end the hassle with Schedule E report.    

Platinum

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Gold

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Basic

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