What is the biggest challenge to manage the properties?
The biggest issue finding a medium where everybody can be happy: the home owner and the tenant that we are providing not only a place to stay but this is also their safe haven the place they consider their happy place. In general, our owners make this an easy situation to manage. On the other hand we also have some that is impossible to deal with and those are the ones that makes it a difficult situation between the tenant and us the management company we are who these tenants see and deal with not completely knowing and understanding that we can only do what a home owner will approves us to do. Most tenants rent homes with the expectation of since I’m paying premium price for rent the home should be in premium condition. We all know that as much as we aim to please all, this might not alway be the case. We believe building a good rapport with both tenants and property owners is essential. Providing a clean and well maintained property is what people look for in a management company. This is when we need to establish complete partnership with our investors.