How Can We Help?
I submitted my rental application, what is next?
Once application is received, we will send you TWO automated emails.
First email is Rental application confirmation. Purpose of this email is to provide you with with next steps and outline the whole process.
The message will state:
NEXT STEP! Please email to [email protected] a copy of your photo ID and your latest latest paystub. Also, please accept the background check request sent by Transunion Smart Move. This request was sent in a separate email.
If there are more adults that will be living in the property, please let them know that they also need to apply for background check verification, or in case of combined income, income verification purposes.
Please be aware that we are on a first come first serve basis with all applications. Once background check/ income validated, all applicants will be offered to secure the property by submitting a Good Faith Deposit, which is equal to one month rent. When deposit is paid and deposit notice is signed, the property will go pending.
Even though, we process the applications as soon as required paperwork is received, please allow 3 to 5 business days to complete application review. Thank you for your interest.
Second email is Action required: Credit and background check
This message will contain the link to complete a background check. Specifically, this email will say:
As part of the application process, you are required to complete a secure TransUnion SmartMove™ credit and background check. Don’t worry, it won’t affect your credit score!
If you have questions, please contact TransUnion’s SmartMoveCustomer Service at (866) 775-0961.
