FREQUENTLY ASKED QUESTIONS

Landlords

Do you service vacation rental properties?

Absolutely! This is how we started. If you are considering to invest in Orlando Real Estate, we can help to buy and manage your own vacation home, where your family will spend next vacation. We are a complete one-stop boutique for real estate investors, and we are committed to find the real deal when it comes to negotiations, mortgage, income generation, and management.

Because long term rentals and short term rentals are two different worlds, our sister-company handles all vacation homes.

You can see more here

Normal Wear and Tear or Property Damage?

Normal Wear and Tear

  • Walls: The scuffs in the paint would be considered normal wear and tear. Faded paint or slightly torn, faded wallpaper. A few small nail holes, chips, smudges, dents, scrapes, or cracks in the walls;
  • Flooring: Carpets: Flat, worn or discolored carpet. Vinyl flooring worn thin. Scuffed wood floors from regular use;
  • Rust in an oven;
  • Grease in a stove hood;
  • Interior doors not properly closing. Doors sticking from humidity;
  • Bathrooms: Toilets leaking. Loose grouting and bathroom tiles. Rusty shower rod, drain and tub. Worn or scratched enamel in bathtubs, sinks, or toilets;
  • Worn countertop;
  • Loose hinges or door handles;
  • Dirty or faded lamp or window shaded;
  • Warped cabinet doors;
  • Mold due to lack of proper ventilation;
  • Any worn appliances due to use over time;

Life expectancy of property items:

Also, as a landlord, you can’t charge a tenant the full replacement cost of the item unless it was brand new at the time it was damaged. For instance, if a tenant’s pet damaged five-year-old carpet beyond repair, and its life expectancy is an average of 10 years, then the landlord can only charge the tenant half of the cost to replace the carpet.

HUD has a list (https://www.hud.gov/sites/documents/HSG-06-01GHBGUID.PDF 5D) of various items and their life expectancy:

  • Hot Water Heaters: 10 years
  • Plush Carpeting: 5 years
  • Air Conditioning Units: 10 years
  • Ranges: 20 years
  • Refrigerators: 10 years
  • Interior Painting – Enamel: 5 years
  • Interior Painting – Flat: 3 years
  • Tiles or Linoleum: 5 years
  • Window Shades, Screens, and Blinds: 3 years

Examples of Property Damage:

  • Gaping holes in the wall or dozens of nail holes;
  • Unapproved paint colors, wall paper, or unprofessional paint jobs;
  • Holes, stains, or burns in carpet (e.g. from food, urine, or colored liquids);
  • Chipped or gouged wood floors;
  • Water stains on wood floors or windowsills;
  • Broken doors or windows due to abuse;
  • Mold, mildew, and grime left behind in bathroom or kitchen;
  • Missing or cracked bathroom tiles;
  • Damaged or cracked mirrors;
  • Any damaged appliances due to abuse or neglect.

Rental Owner Portal

Mila Realty rental portal is a perfect solution for busy homeowners to oversee the performance of their rental property. The portal gives our owners instant access to review your statement at any time. In addition to the portal, owners will also receive a PDF detailed copy of the monthly statement that will show all transactions that had taken place during the designated time-frame. So, what else is great about our owner portal?

  1. Financials and General Ledger

The Financials tab of the portal shows the full income and expense activity for the property. The homeowner can drill down to specific line items within the General Ledger as well as obtain specific transaction details.

  1. Documents

The Documents tab gives easy access to all owner files and property documents at a click of a button. Documents frequently found in this are management agreement, insurance information, rental agreement, as well as property condition reports.

  1. Requests

The Requests tab allows for the submission of maintenance requests/inquiries. This feature shows all maintenance history which aids as to why a repair was needed as well as what had to be done.

Please watch this video to learn more about the owner portal or schedule a virtual meeting with our manager, who will guide you through the portal features.

We at Mila Realty highly value communication and will never look to replace live communication with the technology. We always welcome any and all questions about owner statements and or any other concerns our homeowners may have.  The owners portal is an option that allows us to keep our homeowners informed at all times. Should you prefer to discuss your statement with a Mila representative, simply reply to the email that delivered the statement, or create a new message and send to [email protected]

Read more about Rental Owner Statements here

Covid 19 & Property Management

Dear Landlords,

With the current global crisis, we know that many of you are very concerned about vacancy and rental income. As residents may lose the opportunity to work, there is a possibility that rent will be delayed. The last few days have been incredibly challenging and confusing for everyone. Please know that you are not alone. Our success is dependent on the success of you, our homeowners. We are partners, and we will get through this crisis together.

We take absolute measurements to secure uninterrupted rental income. As today there are two main focuses, which are active listings and stressed residents. We are dedicating more and more  time to meet with our prospects, applicants, and residents. We are here to listen, discuss, negotiate, and secure positive resolutions. We have astronomic willingness to assist and give everyone individual attention.

If your property is actively listed for rent, we are working with the rental prospects. While we are not overcoming our rental requirements in terms of NO evictions, we have to be more sensitive to the credit score and income factors. Most likely we will have to adjust these standards. One of our suggestions is to reduce requirements about income equal 3 times of the rent to 2.5 months. Also, we may not consider months of March/April/ May in calculating average monthly income when assessing the applicants. Then, we will be more considerable about 600 minimum credit score to qualify for one month security deposit. After the applicants pass successful interview with our Leasing Manager, we may accept one month deposit from good-fit candidate if credit score is slightly lower than 600. Additionally, we may lower security deposit requirement to the out-of-state applicants. We also decided to waive application fees for co-applicants to develop higher pool of the applicants as we believe that it will lead to faster tenant placement and lower vacancy.

Moreover, April rent is around  the corner, and we may face more late rents than usually. We will address it with income loss validation and payment plan execution. If there is no room to negotiate, we will be replacing the tenants in the most possible win-win scenarios for all the parties. If you are under our Rental Guarantee program, there will be no tenant placement fee for managing these cases. If not, we will put all efforts to eliminate or minimize these expenses. Indeed, it will be more difficult to collect any late fees for next couple of months.  On our end, we will not collect any management fees unless rent is paid.

While it’s clear to all of us that the coronavirus has deeply impacted our community, we know that this moment will pass and good times will be back. Please feel free to contribute to this action plan and share your ideas, so together we can built the strategy not to just to sustain but become stronger and more efficient.

Do you negotiate price for repairs with vendors?

Absolutely, yes!

Negotiations are better with property management company. Just like in real estate transaction where Buyer needs a Broker to negotiate the best deal on purchasing or selling, real estate investor may need a property manager to make sure that the best rates will be provided for the property repairs. It may include savings on labor, material, and time. Consider the case when investor just purchased a distressed property. Often, to sell or rent the property, the repairs are needed. Obviously, property maintenance is costly. To safe money and headache, it is recommended to seek for property management Kissimmee FL and maintenance provider.

Normally, experienced property manager has established team of subcontractors. Among them are plumbers, electricians, flooring techs, painters, roofers, and general contractors. Because of the volume of work, property managers receive large discounts from contractors on repairs and from vendors on materials. For example, one can purchase an exterior paint for four bedrooms single family home sized less than 2000 sf. for more than $1300. However, the same paint, from the same Kissimmee store can be sold for as little as $500 to licensed property management company.

Do you provide owners statements?

Absolutely, yes!  Please use this link to see the Sample. Our statements come with three main components: Summary, Income, and Transactions details. We release the statements by the 5th of each month, and it will arrive by email in PDF format. Sometimes we may need to generate statement for past three months or even for a last year (for example when we are getting ready to file our taxes). You can easily modify this document by using the owner’s portal. To learn more about owner’s portal, please refer to this video.

Do you service vacation rental properties?

Absolutely! This is how we started.If you are considering to invest in Orlando Real Estate, we can help to buy and manage your own vacation home, where your family will spend next vacation. We are a complete one-stop boutique for real estate investors, and we are committed to find the real deal when it comes to negotiations, mortgage, income generation, and management.

Because long term rentals and short term rentals are two different worlds, our sister-company handles all vacation homes. You can see more here.

Does Mila Realty have any Awards?

Property Management.com has named Mila Realty as one of the multi-year winners for its Best Property Management Companies Award. 285 property management companies participate in the competition annually. This recognition is given each year to property management companies that have consistently shown exceptional performance. Congratulations!

Evictions and New Federal Eviction Moratorium

On March 27, 2020, Congress passed, and the President signed the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”) into law.

The purpose of this article to shape possible misunderstanding about the eviction process and shed more light about how some leases may end during the COVID-19 times.

On March 27, 2020, Congress passed, and the President signed the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”) into law. The Eviction Moratorium restricts certain residential landlords from filing new eviction actions for non-payment of rent, and also prohibits charging fees, penalties, or other charges to the tenant related to such nonpayment of rent. Mainly this bill is related to Landlord who participates in a federal program, such as section 8, is barred from evicting a tenant for non-payment of rent. So, if rental home is not under federal program, this bill does not cover the case.

Later, on April 2, 2020, Florida Govenor suspended non-payment evictions for 45 days. Specifically, Ron Desantis stated: “hereby suspend and toll any statute providing for an eviction cause of action under Florida law solely as it relates to non-payment of rent by residential tenants due to the COVID-19 emergency for 45 days from the date of this Executive Order,including any extensions“. Which means that Landlord may not start eviction process until May 17, 2020. However, onlyNON-PAYMENT EVICTIONS!

Most importanly, The Governor made it clear in his order that tenants are still obligated to make their rent payments and that landlords are still permitted to evict for other matters. What are the “other matters”? Among them are:

  1. Lease Violation,
  2. Holdover Tenancy, which means the lease ended, but resident forgot to move out,
  3. Termination of month-to-month tenancy.

With cases listed above, Landlords are able to proceed with an eviction.

Please note that Mila Realty is not a LAW FIRM. What is presented here is result of data analysis. Data was collected from the Acts and Orders on the government websites:

https://www.congress.gov/bill/116th-congress/house-bill/748/text

https://www.flgov.com/wp-content/uploads/orders/2020/EO_20-94.pdf

How do you handle assessments and collections? (twice)

  • Maintaining assessment rolls
  • Managing the assessment coupon books
  • Collection and deposit of assessments into an insured bank account
  • Preparation and processing of past due notices, intent to lien notices and liens
  • Managing the collections of delinquent accounts

How do you handle property maintenance and repairs?

Maintenance need may arise if resident creates a ticket through tge tenant portal, if the homeowner submits a request, or if need was detected during the property inspection conducted by one of our Property Managers. Firstly we assess the need of repair. In case when repair costs more than $200, we collect serveral quotes and obtain owner’s apporval. In event of emergency, Property Manager may solely decide what route to take considering the best interests of the property and the homeowner if owner does not reply wihin 24 hours from the approval request. What relates to the minor repairs, these are mainly taking care of by our in-house maintenace team.

How do you handle rental prospects?

Rental prospects may contact us directly or through the real estate agents. About 80 percent of the leads we generate internally, with our own marketing efforts. When prospect contact us, we want to make sure that there is a good fit. Therefore, we ask when is desired move in? We understand that homeowners dislike the gaps, so we want to have as little vacancy as possibly. Then we try to pre-approve potential applicants. We ask about their income, credit score, and other important requirements. Once we determine a good fit, we schedule showing.

How do you handle showings if property is vacant?

If we advertise vacant property, normally we leave leave a lockbox by the front door unless instructed differently by the owner. Lockbox will allow Licensed realtors to access the property by extracting the access ode from MLS. In case when potential applicant does not have a realtor, one of our representatives will the property. During the showing we explain applicant the next step and discuss application process.

How do you manage security deposits?

Great question. Most of the homeowners who transferred their estate to us from another management were dissatisfied the high cost of repairs, poor communication, and low efficacy per se. We do conduct a detailed move-out inspection, and resident will sign it. Then manager will compare and analyze both move-in and move-out reports. The office will issue a Security deposit claim when applicable. Resident will have 15 days to dispute it. If not disputed, security deposit will be withheld in amount to cover the damages caused during the tenancy.

Also, few words about the transition itself. Once we complete On-Boarding paperwork, we will contact your property manager and request a transition. We will ask for copy of the Ledgers, Rental Rolls, Security deposit, keys, and any pending notices. We will provide a power of attorney for representation, so the homeowners can rest while the property is transiting.

How does your Leasing process work?

We follow simply steps described below:
1) We take property images, and start advertising
2) We process inquiries from the prospects, pre-approve the prospects, and schedule showings
3) Once we receive a rental application, we start a background check, income verification, employment verification, and rental verification.
4) Our general requirements for most of the properties are no evictions, 3 times income, and credit score 600+.
5) If applicant is approved, we receive a Good Faith Deposit, and remove the property from the market.
6) Then we do preparation for the move-in inspection. We prepare the lease agreement. Resident connects the utilities and obtains the rental insurance. Needed repairs to be performed.
7) Once property has utilities, we set up moving date inspection.

How long does it take to find new tenant and occupy the property?

Our average Tenant Placement is 10 days. To achieve this results we are making sure that property is accessible and ready for showings.

How much can my property be leased for?

Property renting is one of our strongest property management capabilities. It actually starts with the free market analysis. After locating most reasonable rental comparable, our property managers present the proposal to the investor. The homeowner will receive most recent and accurate data, so the potential property income can be estimated.

Rental Owner Portal

Mila Realty rental portal is a perfect solution for busy homeowners to oversee the performance of their rental property. The portal gives our owners instant access to review your statement at any time. In addition to the portal, owners will also receive a PDF detailed copy of the monthly statement that will show all transactions that had taken place during the designated time-frame. So, what else is great about our owner portal?

1. Financials and General Ledger

The Financials tab of the portal shows the full income and expense activity for the property. The homeowner can drill down to specific line items within the General Ledger as well as obtain specific transaction details.

2. Documents

The Documents tab gives easy access to all owner files and property documents at a click of a button. Documents frequently found in this are management agreement, insurance information, rental agreement, as well as property condition reports.

3. Requests

The Requests tab allows for the submission of maintenance requests/inquiries. This feature shows all maintenance history which aids as to why a repair was needed as well as what had to be done.

Please watch this video to learn more about the owner portal or schedule a virtual meeting with our manager, who will guide you through the portal features.

We at Mila Realty highly value communication and will never look to replace live communication with the technology. We always welcome any and all questions about owner statements and or any other concerns our homeowners may have.  The owners portal is an option that allows us to keep our homeowners informed at all times. Should you prefer to discuss your statement with a Mila representative, simply reply to the email that delivered the statement, or create a new message and send to [email protected]

Read more about Rental Owner Statements here

Tangible Tax

Per Section 193.052, Florida Statutes  if the assessed value on the return is greater than $25,000, a return should be filed. All Taxpayers who lease, lend or rent property must file a return.  Property Appraisal Offices will apply 5% penalty per month or portion of a month on Returns filed late. A 15% penalty is required for unreported property, and a 25% penalty if no Return is filed.

What accounting should I expect?

Our property management accounting software makes bookkeeping complete and accurate. Now you can track every charge, payment, deposit, and refund. Can you only imagine that we are capable to generate more than 50 financial reports. This includes balance sheets, income statements, and cash flow statements, among others. Now you can finally save some time to your accountant. Let us show you how our statements  will end the hassle with Schedule E report.

What are the most common property maintenance issues?

While it is hard to predict all possible scenarios, our property managers suggest that the most regular maintenance they receive about:

1. Air conditioning

2. Toilets & Sinks

3. Bathtubs & Showers

4. Drains

5. Refrigerators

6. Lights

7. Disposal

Our property management system enable us to track the regular servicing, age and predicted usable life of a home’s mechanical components, as well as  repair job from start to finish to ensure resident’s satisfaction.

What insurance do you require?

To protect the property, we require resident to purchase a renter’s insurance policy and keep it active until the move out date. Renter insurance provides $100,000 in liability insurance and $10,000 in personal property. It is homeowner’s liability to keep rental property insured at all the time.

What is our management fee and if there any other fees?

Mila Realty offers an unique pricing model. The management fee vary between 4% and 10%. If you need only a professional platform for advertising, rent collection, statements, and maintenance tickets, 4% management fee package should fit your needs perfectly. Or Platinum platinum package, which is 10%. With this package, you forget how to worry about anything, and Mila Realty will cover your legal fees in case of eviction. Finally, the most popular option is a Gold package. Here, you will pay as little as 8% management fee. The main difference between 10% and 8% package is that 10% package covers your legal costs in case of evictions even though Mila Realty handles entire process regardless the package you sign up for. The only other fee is $400 Tenant Placement fee or Lease Fee. Plus, NO Renewal Fee! This is the best terms in market. Learn more here.

What is the average lease term?

We do not create leases that exceed one year terms. So, original lease agreement will be for 11 or 12 months. For example, if move- in takes place on the 15th of March, the end will be on February 28th. This way we try to  minimize the vacancy as if resident moves out on the 15th, moving in someone is one the 16th is more complex task. With all the lease renewals and rare early terminations,  in average, our residents stay for 2.5 years.

What is the biggest challenge to manage the properties?

The biggest issue finding a medium where everybody can be happy: the home owner and the tenant that we are providing not only a place to stay but this is also their safe haven the place they consider their happy place. In general, our owners make this an easy situation to manage. On the other hand we also have some that is impossible to deal with and those are the ones that makes it a difficult situation between the tenant and us the management company we are who these tenants see and deal with not completely knowing and understanding that we can only do what a home owner will approves us to do. Most tenants rent homes with the expectation of since I’m paying premium price for rent the home should be in premium condition. We all know that as much as we aim to please all, this might not alway be the case. We believe building a good rapport with both tenants and property owners is essential. Providing a clean and well maintained property is what people look for in a management company. This is when we need to establish complete partnership with our investors.

What is the difference between Gold and Platinum management packages?

Regardless of the package, we will do great job on tenant placement. We will do the same advanced marketing and extensive background checks. We will use the same lease agreement, which is approved by the Supreme Court.  If at some point, we experience difficulties with the resident and lease administration, we will try all possible measures to bring both the relationships and the lease to good standing. However, as a last resort, we may have to evict the tenant to take possession of the property. In general, eviction costs $800.

So, when eviction is not avoidable:

1. We will hire an attorney, who will file an eviction.

2. We will pay the attorney for his/her fees and filing fees. In general, eviction costs $800.

3. Homeowners will see an eviction charge on the statement.

4. When the tenant moves out/evicted, the tenant’s security deposit will be applied towards unpaid rent, repairs, eviction fees, and other fees.

5. There is a possibility that security deposit will not be sufficient to cover the balance owned by the tenant. For example, deposit only covers the unpaid rent and repairs.

6. Eviction cost remains unpaid by the tenant and becomes liability of the owner unless there is a Platinum, 10% package in place.

8. Indeed, homeowners may seek reimbursement from the tenant for unpaid balance by initiating the legal actions. However, this is a costly and long journey with no promises at the end.

What is the trip cost and why it occurs?

When homeowner is requestigna service which is not closely related to the property need, there will be a trip fee of $50. For example, you shipped your Amazon package to the rental home address. Because homeowner is asking to pick it up today. If we are in the area, we are happy to to stop by and pick it up. However, if we need to dispatch our representative who will make an extra trip, there will be a trip fee.

What is your property management referral fee?

We love referrals because this is the best compliment and recognition one can receive. Connect us with other homeowners and once sign up, you both  get TWO month FREE management.

What is your Tenant Guarantee?

If resident fails to complete his/her lease within first year of lease agreement was execute, we will  place a new tenant(s) free of charge to the owner. Moreover, resident’s security deposit will be applied to cover the vacancy.

What maintenance services does your company provide?

·       Perform regular inspections and maintenance of the associations’ common areas and facilities, to monitor their condition and maintenance needs.

·       Provide assistance in reporting and filing of insurance claims on behalf of the association.

Provide assistance in obtaining property and liability insurance for the association Process Architectural Review Board applications.

What property maintenance do you provide?

Whether your property is vacant or occupied, our property management office will make sure that home is well-maintained, from A to Z.  We have in-house maintenance team who does a lot of routine property maintenance. Also we work with variety of reliable vendors who help us to maintain landscaping and swimming pools. We call for Licensed contractor to perform work orders that require state license. For example, air conditioning repair, electrical works, or plumbing. Also, both homeowners and residents are responsible to maintain active insurance policy. Oh, we have in-house cleaning crew. They would perform move- out cleanings and help us to prepare the properties before new residents move in.

What property management accounting does your company provide?

·       Maintenance of association bank accounts & reconciliations.

·       Preparation of annual budget under guidance of the Board.

·       Preparation of monthly and year-end financial reports.

·       Preparation and approval of disbursements.

When will I get paid?

We will send you a monthly statement by the 5th of each month. By the 10th, we will send funds to your bank account via ACH unless instructed otherwise. It takes 2 business days for funds to reach your bank account.

Where do you advertise my property for lease?

After we agreed on renal rate, we list your property on our website, MLS, and over  twenty different websites including Zillow, Realtor, Trulia, Homes, Google, and more

Why hire Mila Realty to manage your property?

Mila Realty and Orlando Short Term are a full-service property management companies dedicated to long term rental and short-term vacation rentals. We have been in business for 10 years and proud to announce that we have been recognized as the best property management company in the Orlando area, for the past 3 years.

Here are just a few of our Long-Term Owner benefits when your property manager is Mila Realty

* 8% Monthly management fee as compared to our competitors at 10%

* $500 tenant placement fee … Our competitors 50% of the first month’s rent

* $0 for tenant renewals… Our competitors $250 plus the monthly management fee on each renewal

Our Short-Term owner benefits are:

* 15% reservation fee

* NO Monthly management fee

Knowing that your properties are under professional management is a great feeling.

Whether you are currently with a management company and not completely satisfied or working on your first rental property in Orlando, we would love the opportunity to show how our 68 years of hands-on property management experience lead us to having been voted the best property management company. Every day more and more homeowners trust their properties to us.

We would love to meet you to discuss the best possible strategy for your property or provide a FREE rental analysis. If you prefer to be contacted by phone, WhatsUp, Skype, or WeChat please respond to this email and give us the best time and phone number to which we can reach you.

To learn more about us visit us and the programs we have to offer click:

https://orlandoshortterm.com/

https://www.milarealty.com/

Residents

Another round of rental assistance program for Orlando residents facing COVID-19 hardships is here

Mayor Buddy Dyer on Monday announced the reopening of the city’s rental assistance program, which provides support to residents impacted by COVID-19 by providing funding to cover rent payments that have not been made since March. Review the program and apply here . 

Eligibility requirements for rental assistance include:

  • Live within City of Orlando limits
  • Experienced a COVID-19 hardship such as a furlough, layoff or reduced hours at work
  • Paid February 2020 rent payment
  • Have a current or month-to-month lease agreement for the rental of a residence or partial residence (this can include the rental of a room)

Residents must supply the following as part of their application:

  • Certification rent payments have not already been covered by federal benefits or other charitable donations
  • Certification of a financial hardship due to COVID-19
  • Copy of lease agreement
  • W-9 form completed by tenant’s landlord
  • Copy (or copies) of drivers’ license or government-issued identification for each adult household member claiming a COVID-19 hardship

Read more

Available COVID-19 Funding for Osceola County

Osceola County has received Federal funding to help residents that have been impacted by the COVID-19 pandemic. Attached, you will find more information and a link that will take you through the application process.  In addition to mortgage, rent and utilities, any late assessments would also qualify for the relief.

What’s needed:

  • Proof of loss of income due to the COVID-19 pandemic
  • Driver’s license and social security card for applicant/co-applicant
  • Current lease or mortgage statement in applicant’s/co-applicant’s name
  • W-9 form from your landlord, property manager or mortgage company (if you are applying for past due assessments, Artemis Lifestyles will need to provide you with a W-9).

How do I pay rent or Create a Maintenance Ticket

Please visit our main page and click Login or simply follow this link. Your email address is your Login, and password was set by you when Welcome Letter was sent. You may reset your password, but keep in mind that system allows only 15 minutes time window to do so. If you have never received a password or a Welcome Letter, please contact our office for further assitance.

I submitted my rental application, what is next?

Once application is received, we will send you TWO automated emails.

First email is Rental application confirmation. Purpose of this email is to provide you with with next steps and outline the whole process.

The message will state:

 

NEXT STEP! Please email to [email protected] a copy of your photo ID and your latest latest paystub. Also, please accept the background check request sent by Transunion Smart Move. This request was sent in a separate email.

If there are more adults that will be living in the property, please let them know that they also need to apply for background check verification, or in case of combined income, income verification purposes.

Please be aware that we are on a first come first serve basis with all applications. Once background check/ income validated, all applicants will be offered to secure the property by submitting a Good Faith Deposit, which is equal to one month rent. When deposit is paid and deposit notice is signed, the property will go pending.

Even though, we process the applications as soon as required paperwork is received, please allow 3 to 5 business days to complete application review. Thank you for your interest.

 

Second email is Action required: Credit and background check

This message will contain the link to complete a background check. Specifically, this email will say:

As part of the application process, you are required to complete a secure TransUnion SmartMove™ credit and background check. Don’t worry, it won’t affect your credit score!

If you have questions, please contact TransUnion’s SmartMoveCustomer Service at (866) 775-0961.

GET STARTED

NO APPLICATION FEE POLICY and OUR PROMISE TO APPLICANTS thru APRIL 30, 2020

Our ideology stands for healthy and safe community, where every human is significantly valuable. If you are currency looking for a new place to call home, we are here to help. While we are not overcoming our rental requirements in terms of NO evictions, we are sensitive to the credit score and income factors. We are ready to adjust our standard rental qualifications to help your family. To keep our promise, new rental pre-qualifications are: 1. Gross Income before taxes equals 2.5 month of rent; 2. March/April/ May income is not to consider in calculating average monthly income when assessing the applicants; 3. After the applicants pass successful interview with our Leasing Manager, we may accept one month deposit from good-fit candidate if credit score is lower than 600; 4. We may lower security deposit requirement to the out-of-state applicants; 5. ONLY ONE APPLICATION FEE per HOUSEHOLD. Household head pays $60, and we waive application fees for the rest of the family. We create `places, find yours today

OUR PROMISE TO APPLICANTS thru APRIL 30, 2020. COVID- 19

Our ideology stands for healthy and safe community, where every human is significantly valuable. If you are currency looking for a new place to call home, we are here to help. While we are not overcoming our rental requirements in terms of NO evictions, we are sensitive to the credit score and income factors. We are ready to adjust our standard rental qualifications to help your family.

To keep our promise, new rental pre-qualifications are: 1. Gross Income before taxes equals 2.5 month of rent; 2. March/April/ May income is not to consider in calculating average monthly income when assessing the applicants; 3. After the applicants pass successful interview with our Leasing Manager, we may accept one month deposit from good-fit candidate if credit score is lower than 600; 4. We may lower security deposit requirement to the out-of-state applicants; 5. ONLY ONE APPLICATION FEE per HOUSEHOLD. Household head pays $60, and we waive application fees for the rest of the family.

We create places, find yours today! Our homes

RENT ASSISTANCE PROGRAM FOR BUSINESS TENANTS

You may be eligible for a loan under the Small Business Administration’s (SBA) new Paycheck Protection Program. The program is designed to provide small businesses access to capital for payroll and other costs such as RENT. The loan may be eligible for forgiveness, but subject to SBA requirements. Forgiveness is not automatic. You may request forgiveness of some or all of the principal balance of the loan. Forgiveness is only available if you use the funds for certain purposes as permitted by the SBA. If you request forgiveness, you must provide documentation, and must certify, that the loan funds were used for SBA-qualifying purposes. The amount forgiven may be subject to certain limitations and reductions in certain circumstances; for example if you have reductions in number of employees or employee compensation, and only 25% of the forgiven amount may be for non-payroll purposes.

There are about 1800 Lenders who can assist you with the applicaton. Chase bank is one of them. Please read more here

RENT ASSISTANCE PROGRAM FOR SELF-EMPLOYED and INDEPENDENT CONTRACTORS

All small businesses qualify for the Payment Protection Program (PPP), whis is a LOAN that may be eligible for forgiveness. This includes:

  1. Sole proprietors who report income and pay taxes on a Schedule C in your personal tax return.
  2. Independent contractors who collect 1099-MISC forms.
  3. Gig economy workers who take on-call jobs provided by companies such as Uber, Lyft, TaskRabbit, and Instacart.

The only stipulation is that your business was operational as of February 15, 2020.

The loan may be eligible for forgiveness, but subject to SBA requirements. Forgiveness is not automatic. You may request forgiveness of some or all of the principal balance of the loan. Forgiveness is only available if you use the funds for certain purposes as permitted by the SBA. If you request forgiveness, you must provide documentation, and must certify, that the loan funds were used for SBA-qualifying purposes. The amount forgiven may be subject to certain limitations and reductions in certain circumstances; for example if you have reductions in number of employees or employee compensation, and only 25% of the forgiven amount may be for non-payroll purposes.

  • The borrower will be responsible under the loan for any amounts not forgiven.
  • The SBA may limit the timeframe by which you’ll need to ask for forgiveness.

There are about 1800 Lenders who can assist you with the applicaton. Chase bank is one of them. Please read more here

Rent payments and covid-19

Due to COVID-19 pandemic our office is temporarily closed and we won’t be able to accept Money Orders personally.

As you already know, the Landlord’s preferred method of accepting the rental payments is through online portal. Portal is safe and convenient for all involved parties. When you pay online, it is ACH (payments made from your checking account) payment. There is no convenience fee for ACH payments! Free transactions! If you have not set up the account yet, please look into it; it takes only a moment.

Other option to pay by Credit Card. Convenient Fee $10 will be added to your account. If you prefer this method, please contact us via email [email protected].

If you prefer to continue payment by Money Order, please take photo filled in Money Order (payable to Mila Realty) and mail it to the office at 1050 Plaza Dr Ste F, Kissimmee, FL, 34743. Email to [email protected] an image of sent money order.

Importantly, we DO NOT ACCEPT PERSONAL CHECKS.

If you have any questions about your rent payment options or about the fees being charged on certain transactions, please feel free to contact the office at any time.

RENTAL ASSISTANCE PROGRAMS

Please review some government resources for assistance with RENT and Utility bills  https://www.orangecountyfl.net/FamiliesHealthSocialSvcs/CrisisAssistanceProgram.aspx#.Xnox1G5FxPY Orange County only.

And Osceola County is  https://www.kissimmeeresponds.com/resources &  https://www.positivelyosceola.com/kissimmee-foreclosure-and-rental-assistance-program-begins-today-for-those-impacted-by-covid-19/

Also impacted Residents may call United Way at 2-1-1 where a representative can point you to resources that can help with rent payment.

Another possible alternative is to call local non-profits like the Salvation Army to check if you qualify for assistance.

Moreover, Toho Water and Kissimmee Utility Authoriy will offer assitance with utitliy bills.

Power / Electric Bill Assistance – Kissimmee Utility Authority

The Kissimmee Utility Authority, through their Good Neighbor Utility Assistance Fund, collects donations from other KUA customers and then donates those funds to Osceola County Council on Aging to manage a utility assistance program for residents who are unable to pay their power bill.

Water Bill Assistance – Toho Water Authority

The Toho Water Authority provides guidance on their web page for customers who need assistance or are unable to pay their water bill. The most important piece of information shared by the Toho Water Authority is to contact them by applying for a payment extension before your bill goes past due.

If you need assistance with your utility bill, please contact the Osceola Council on Aging for more information by visiting their website or calling for an appointment at (407) 933-9540.

What is your application process?

If rent prospect likes the property, he/she will apply to get approval to become one of our resident. Application is online

Application fee cost $60 per adult and can be paid with credit card, PayPal, Zelle, or money order. Homeowners do not pay any application fees.

What is your application requirements?

We guarantee our owners free tenant placement if lease has to be terminated earlier during the first year of the lease agreement. To avoid unwanted, we focus all efforts on residents selection. Homeowners often ask us about how do we  select good tenants to avoid evictions and legal cost? The answer is by running deep background check, eviction records check, employment verification, renting history verification, and other crucial processed that may help to select.  We take tenant placement serious as “everything good has a good start”. Our average tenants placement time is 10 days. It may vary due to the property availability, condition, and other negotiations.

Under application, applicant will find the following disclose.

I authorize verification of references given. I declare that the statements above are true and correct, and I agree that the landlord may terminate my agreement entered into in reliance on any misstatement made above. Application fee is $60. Application fee is not refundable. Once application is submitted, you will be requested to present your picture ID and income verification. In case of any repairs after 30 days of the lease beginning, tenant is liable up to $100 fee. General pre-qualification requirments are income three times of the rent, no evictions, and credit score above 600. If property requires lawn and/or pool maintenance tenant is subject to mandatory fees (lawn maintenance X/monthly and pool maintenance X/monthy). In addition, background check will be conducted. Good Faith Deposit: Applicant shall deposit a Good Faith Deposit of $_______ with Landlord or Management while the application is being processed. Applicant understands that other applications may be processed and another approved Applicant may be chosen. If Applicant is approved by Landlord and/or Management and the lease is entered into, the Good Faith Deposit, if any paid, shall be applied toward the Security Deposit. If Applicant is approved and chosen, but fails to sign the lease within 2 days of verbal and/or written approval and/or take possession after lease signing, the Full Good Faith Deposit amount shall be forfeited to the Landlord or Management in addition to any penalties as provided in the lease if the lease has been signed by the Applicant. The Good Faith Deposit shall be refunded only if Applicant is not approved and chosen. I understand that this is a routine application to establish credit, character, employment, and rental history. I also understand that this is NOT an agreement to rent and that all applications must be approved. Application review may take 3-5 business days.

When HOA rejects an application due to criminal convictions

Understanding language of Fair Housing Act is uneasy and even stressful because errors may lead to violations, and violations are extremely costly. Especially terrifying is the language about housing discrimination, and there are a lot of misunderstandings around disparate impact. For example, a Landlord rejects an applicant due to the criminal convictions; therefore, Landlord may unintentionally discriminate certain minority applicants disproportionately. Also, The U.S. Department of Housing and Urban Development has put landlords and other housing providers on notice that a policy of denying housing to anyone with a prior arrest or any kind of criminal conviction would violate the Fair Housing Act. This video will provide more insights.

By now we, the Landlords, have learnt how to address this issue, but whether Homeowner Associations (HOAs) follow the guidence is questionabale.

So, our story is sad. We approved the applicant, who had several traffic tickets and one criminal conviction (it was really insignificant to us), and sent them the applicant to HOA for their approval. The HOA application came out denied. We went back to the HOA and requested an explanation. All we received back was a list with “Terms for Denial”. Among them HOA listed:

  1. a) Sex offense/Pornography
  2. b) Felonies
  3. c) Burglary
  4. d) Domestic violence
  5. e) Child Abuse
  6. f) Criminal mischief
  7. g) Fraud/Theft/Robbery/Forgery
  8. h) Assault/Battery
  9. i) Disorderly Conduct
  10. j) Perjury
  11. k) Prostitution
  12. l) Drug Possession/ Trafficking/ Distribution
  13. m) Vandalism
  14. n) Homicide/Murder
  15. o) Indecent exposure
  16. p) Rape/ Statutory Rape

Indeed, HOAs need to start being more understanding as we, the Landlords, are also the housing providers. They need to work with us, our resident, and The U.S. Department of Housing and Urban Development! Otherwise, HOAs place us in risk being fined and sued.

OTHER

Realtors, We Love Referrals

Mila Realty Property Management is #1 Rated by Google and Expertise Property Management company with holistic approach for long term and short term vacation rental properties.

We have been in business in Orlando for over 10 years and we offer over 80 years of combined property management experience. We’re fully committed to helping Realtors to sell more investment properties.
Our full-service Property Management and Global Marketing will be a fine start and completion of your Real Estate transaction as your customers will thank you for referring them to the most reliable vendor. Not only we offer a referral program, we help you you close more and more deals. As your partner, we will provide rental analysis free and timely, so you can secure more deals for your investors. And guess what? We are sending your referral back to you when they ready to sell or buy again. Guaranteed!  Learn more about our long term propety management services here.  And vacation rental property management here .

Let us show you how you can close your next real estate transaction with easy and peace in mind. Please choose a date, time, and your favorite coffee shop; and I will meet your there for a talk and cup of coffee. We are looking forward to partnering with you and growing your business.

What are your HOA management services?

·       Preparation of monthly Management Reports

·       Association Manager will attend Board of Directors meetings, special meetings or annual meetings at request of the Board

·       Advise Board of items that may be appropriate for meeting agenda

·       Arrange for the recording of meeting minutes

·       Prepare and mail proper notice for annual and special meetings Facilitate communications between the members and the Board